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Complaints Procedure

At Meyer Clinic we take complaints seriously and do our upmost to ensure all our patients receive the highest level of service and experience.

If a patient complains, we deal with it professionally and courteously so that the issue is resolved as quickly as possible.

If you wish to make a complaint please ask to speak with Lucia Blash, Head of Communications & Business Development. Alternatively, you can put your concerns in writing to her at our address: Meyer Clinic, Main Road, Fishbourne, West Sussex PO18 8AN.

We will acknowledge all written complaints within five working days and seek to investigate the complaint within 25 working days. If we are unable to investigate the complaint within 25 working days, we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

Once our investigation is completed, we will confirm the decision about the complaint in writing to the patient. Please note, comprehensive reports are kept on file of any complaint received at Meyer Clinic.

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